
FAQ’s
We want to make your journey with us as seamless as possible - if you are unsure about something, see our frequently asked questions. If we have missed something or you have any further questions, please reach out to us at hello@thepilatescloud.co.uk and we will be more than happy to help.
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We use the MindBody booking system for the booking and management of our classes. Book a class here and you will be directed to our booking platform where you can set up an account and manage your classes all in one place. If you have any questions please contact us at hello@thepilatescloud.co.uk
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We understand that you may need to cancel your class at times. This can all be done via your account. Simply find your booked class in your schedule and select ‘cancel’. As a small studio, we operate a 24 hour cancellation policy. As long as you cancel your class within our 24 hour cancellation period, your class credit will automatically be added back to your account for you to use another time. If you cancel your class less than 24 hours before the class start time, your class credit will be forfeited.
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That’s ok! We love to introduce people to the benefits of Reformer Pilates. We offer a range of classes to suit all levels. We have beginner classes on our timetable which are perfect for any one who is new to the reformer. We also offer private 1-1 sessions which can be great for beginners too. To book a private session, please contact us via email at hello@thepilatescloud.co.uk
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At this time, we do not run specific pre/post natal classes. Our group classes are not suitable for pregnancy after the first trimester. Postnatal clients are welcome to join our standard classes - provided you have confirmation from your GP following your 6- 8-week postnatal check confirming readiness to exercise safely. Your well-being is our top priority, and we want to ensure we can support you in the best way possible.
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Yes, we have a dedicated studio space for private 1-1 sessions. To book a private session, please email us at hello@thepilatescloud.co.uk
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There is a free public car park a quick 2 minute walk away from the studio:
Sundridge Park Village
Free Car Park
Cooden Close
BR1 3TRThere is also parking in the surrounding streets. Please note that restrictions apply at some points during the day, so please do check before parking.
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Grip socks are required for all classes at The Pilates Cloud. These can be purchased in the studio for £12. We would also suggest that you bring some water with you to keep yourself hydrated. Other than that, all equipment is provided, so just bring yourself!
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We offer exclusive use of our studio space for private functions such as birthdays, special occasions and corporate events outside of our standard class times.
With a private instructor led class tailored specifically to you, we will create a completely personalised session for your group for a fun and memorable experience.
For more information please contact us at hello@thepilatescloud.co.uk